Effective date: June 2026
Rackable Pallets (“we,” “us,” “our”) supplies new, used, and refurbished plastic bulk containers, pallet packs, hopper-bottom seed boxes, and pallets to businesses across the United States. This Privacy Policy explains what information we collect when you visit rackable-pallets.com, why we collect it, and how we handle it. By using the site you agree to the practices described here.
Who to contact
Questions or requests about your data should go to sales@rackable-pallets.com.
Information we collect
Quote & contact requests
When you request a quote, send a message through our contact form, or email us, we collect the information you provide: typically your name, business email, phone number, company name, shipping ZIP/state, and the products you’re interested in.
Orders & accounts
If you place an order or create an account, we collect your billing address, shipping address, contact details, and order history. Payment card details are processed by our payment processor and are not stored on our servers.
Automatic / usage data
Like most websites we log basic technical information when you visit: your IP address, browser and device type, pages viewed, the page that referred you, and timestamps. This is used to operate the site, prevent abuse, and improve content. We use cookies for cart functionality, login sessions, and analytics; you can disable cookies in your browser, though some site features (such as checkout) may not work without them.
How we use your information
- Respond to quote requests and customer-service inquiries.
- Process orders, arrange freight, and send order updates.
- Provide customer accounts and order history.
- Comply with tax, accounting, and legal obligations.
- Detect and prevent fraud or abuse of the site.
- Improve our products, content, and site performance.
Who we share information with
We do not sell your personal information. We share it only with the parties needed to fulfill orders and run the business:
- Freight carriers — to schedule pickup and deliver your order.
- Manufacturers / drop-ship partners (e.g., Buckhorn, Orbis, DuraGreen, Monoflo, Ropak) — when the product is shipped directly from the manufacturer to you.
- Payment processor — to charge cards or process electronic payments.
- Hosting, email, and analytics providers — to operate the website and email infrastructure.
- Government, tax, or legal authorities — when required by law.
How long we keep your data
We keep quote and account information as long as the relationship is active and a reasonable period afterward in case you return. Order records are retained for at least seven years to meet tax and accounting requirements. Web-server access logs are kept for a short window for security purposes and then rotated out.
Your rights
You can ask us to:
- Confirm what personal information we hold about you.
- Correct inaccurate information.
- Delete your account and personal information, subject to records we are legally required to keep (such as completed orders).
- Opt out of marketing emails — every marketing email includes an unsubscribe link.
Send requests to sales@rackable-pallets.com. We may need to verify your identity before acting on a request.
Cookies and tracking
We use functional cookies (for cart, checkout, and login), analytics cookies (to understand site usage), and a content-delivery network that may set its own cookies for performance and security. You can clear or block cookies in your browser settings; checkout and account features require functional cookies to work.
Children
This site is intended for business customers. We do not knowingly collect information from anyone under 18. If you believe a minor has submitted personal information, contact us and we will delete it.
Security
The site is served over HTTPS, payment processing is handled by a PCI-compliant provider, and we apply industry-standard measures to protect data. No system is perfectly secure, so we recommend you also protect your account password and notify us promptly if you suspect unauthorized access.
Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top will reflect the most recent revision. Material changes will be highlighted on this page.